Shipping policy
Shipping Policy
Thank you for choosing Little Ark. We know you're excited to start the potty-training journey, so we work hard to get your order to you quickly and safely. Please read the following to understand how we ship.
Order Processing
All orders are processed within 1 business day (Monday to Friday, excluding public holidays). Orders placed after 12pm, or on weekends and public holidays, will be processed the next business day.
You'll receive an email with tracking details as soon as your order is dispatched. Please allow a little time for the tracking to update once the parcel is with the courier.
Shipping Rates
- Standard Shipping: A$9.95 flat rate, Australia-wide.
- Free Shipping: Enjoy free standard shipping on all orders over A$70.
Shipping costs are calculated and displayed at checkout before you pay.
Delivery Times
We ship Australia-wide. Once dispatched, estimated delivery times are:
- Metro areas: 3–7 business days
- Regional and remote areas: 5–10 business days
Please note these are estimates provided by our couriers and are not guaranteed. Delivery times may be longer during sale periods, public holidays, or due to circumstances outside our control (such as courier delays or weather events).
Where We Ship
We currently ship within Australia only. We do not offer international shipping at this time.
Order Tracking
Once your order ships, you'll receive a confirmation email containing your tracking number and a link to track your parcel. If you haven't received tracking details within 3 business days of ordering, please check your junk/spam folder, then contact us at support@littleark.com.au.
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. We're not able to redirect a parcel once it's dispatched, and we're unable to cover the cost of reshipping orders returned to us due to an incorrect or incomplete address. If you notice a mistake, contact us as soon as possible at support@littleark.com.au and we'll do our best to help before dispatch.
Lost, Delayed, or Damaged Parcels
If your order hasn't arrived within the estimated timeframe, please contact us at support@littleark.com.au and we'll investigate with the courier straight away.
If your item arrives damaged, please email us within 7 days of delivery with your order number and a photo of the damage, and we'll make it right. Please keep all original packaging until the matter is resolved.
Missing Items
In the rare event that something is missing from your order, please contact us within 7 days of delivery and we'll sort it out for you.
Your Consumer Rights
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under the ACL. For information about returns and refunds, please see our Refund Policy.
Get in Touch
Have a question about your order or shipping? We're here to help. Email us at support@littleark.com.au and we'll get back to you within 1 business day.